LOUISIANA LOYAL EMPLOYEE SPOTLIGHT
Helping to Get Louisiana Back to Work
2022 Q1 EMPLOYEE SPOTLIGHT
Dionne Patterson
Dionne Patterson has a history of providing compassionate care to injured workers with LWCC. Today, as Technical Specialist in the Claims Department, she works to improve systems and processes that ensure appropriate claims handling and reporting. Her concern for those affected by workplace accidents brings to life LWCC’s dedication to our home state, showcasing what it means to be Louisiana Loyal – a movement to celebrate and elevate Louisiana. Dionne’s willingness to go above and beyond so that injured workers receive the care they need to return to their jobs and lives, allows LWCC to help Louisiana thrive.
WHAT OTHERS ARE SAYING
Going Above and Beyond to Help Others
Providing Unparalleled Customer Care
There are many ways to be Louisiana Loyal. For Dionne Patterson and the LWCC Claims Department, that comes in the form of helping injured workers get back to work and their lives as quickly and as safely as possible. Since opening in 1992, LWCC’s talented team of specialists have assisted with over 186,000 injuries and that commitment to Louisiana’s workforce remains strong today.
“LWCC continues to promote the importance of a safe workplace. But, if an injury does occur, we’ll be there to provide fast, quality claims management to ensure the employee receives the best possible medical care and the ability to return to work as quickly as possible,” says Dionne.
Leading the Charge to Improve the Customer Experience
As a Technical Specialist, Dionne focuses on the big picture for the claims department, making certain the claims systems work efficiently for our team and ensuring compliance with regulatory entities. Prior to her current role, Dionne’s position focused on timely investigations. As a result, she understands that recovering from a workplace injury is stressful and works to ensure that the claims teams have the support needed to make access to care for an injured worker easier.
“There is a genuine spirit of cooperation and shared ambition within the department,” says Dionne. “Everyone brings their talents, experience, determination, and commitment to hard work to the table to build that exceptional customer experience for the injured worker, policyholder, and agent.”
Collaboration has been key for the Claims Department as they recently expanded their scope of services to improve the customer experience. Innovations like HiMarley, a digital communication tool, and VPay, a new payment application, demonstrate the department’s dedication to excellence in execution in workers’ comp. By getting Louisiana’s workforce back to work safely, LWCC and employees like Dionne continue to elevate and celebrate our great state.
CLAIMS DEPARTMENT
Accidents Happen. We’re Here to Help.
Recognizing that no two claims are alike, the LWCC’s Claims Department specializes in the uniqueness of each and every incident. Our compassionate team of industry experts manages all aspects of a claim, helping to minimize waste, reducing claims costs, and returning injured workers to work as soon and safely as possible. By working together, our Claims Team helps Louisiana’s workforce recover and return to work as safely and quickly as possible.
