Online bill pay made easier and more convenient.

• The are two ways you can access the new online payment system:
  • Option 1: You can access the new system and pay as a registered user or guest by visiting lwcc.com and clicking Make a Payment found on the top right of the screen.
    • To pay as a registered user, you will log in with your LWCC credentials and be directed to the payment portal to complete your transaction.
    • To pay as a guest, you will need your policy number and pay code from your invoice. Please note that a payment made as a guest will allow only one payment method to be saved for future use and enrollment in AutoPay is not available.
  • Option 2: Log into Interactive and select the ‘Pay Online’ button. From there you will be directed to the payment portal where you can make a payment and have the option to sign up for AutoPay. Please follow the prompts and provide payment information when necessary.
    • If you have issues logging in to your Interactive account, click here.

If you don’t have an Interactive account, you can still make a payment. Click here to make a one-time online payment. You will need your policy number and pay code, found on your invoice. Select “Pay as a Guest” and follow the prompts based on your desired payment method. You can also make a payment by mail or over the phone.

You may see different balances noted in the new system. These are shown to provide you with more information regarding your bill, as well as more flexibility to pay what’s due. Here’s a breakdown of posted balances:

• Past Due: The amount(s) that are overdue and not yet paid.
• Current Balance: The amount billed, even if it’s not due.  
• Payoff: The estimated premium owed on the policy. If the payoff balance is chosen, LWCC will bill out all future installments immediately, so future invoices will not be sent since the policy will be paid in full. With payroll reporting, a zero balance will display as the payoff balance until fully reported.

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The transition to our new payment system may require you and/or your clients to alert your bank with new ACH information to successfully process your payment. To avoid potential issues with an ACH block, please contact your bank and provide them the following code:0000408976. 

This code identifies our payment system, Paymentus, as a merchant for your ACH credits and debits.

Payments made prior to 5:00 pm CT will be applied to your account balance on the same day.  Payments will be reflected as a pending payment on your Interactive account immediately.

Current ‘saved wallets’ will no longer be accessible. We encourage you to reestablish your ‘wallet’ in the new online payment system.

To set up a new wallet, please follow the instructions below:

• Step 1: Log in to your LWCC Interactive account.
• Step 2: Select the “Pay Online” button
• Step 3: Select “My Wallet” on the left-hand menu
• Step 4: Select “Add Payment Method” and provide the prompted information, clicking “Add” to complete

With the previous system, the recurring payment option drafted payments based on a specific amount and date scheduled by the user. The new system will no longer allow this type of payment. AutoPay will draft whatever is due on the due date, including endorsements, audits, late fees, etc.

Setting up AutoPay is easy! To enroll in the new system, please follow these simple steps:

• Step 1: Log in to your LWCC Interactive account
• Step 2: Select the “Pay Online” button
• Step 3: Select “AutoPay” found in the left-hand menu
• Step 4: Select “Add Schedule”
• Step 5: Follow the prompts found under “How to setup AutoPay.” Be sure you have your policy number and payment information on hand

If you have issues logging in to your Interactive account, click here.   If you do not have an Interactive account, click here to set one up or call 225-231-0812.

Alternatively, our billing department can assist you with establishing AutoPay, please call225-924-7788 and select Option 1.

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Unfortunately, AutoPay is at the policy level and individual transactions, such as audits, cannot be excluded for automatic draft. If enrolled in AutoPay, you will receive an email notification 5 days prior to the due date letting you know what will be drafted. You can cancel AutoPay up to the day before it is set to draft.

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If you have a balance that is past due or due today, you should make a one-time payment today and enroll in AutoPay separately for future balances. After enrolling, AutoPay will be in effect the next business day.

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Yes, you will continue to receive an invoice noting the amount and date of an upcoming draft. If you’re enrolled in AutoPay, you will also receive an email 5 business days prior to the draft, alerting you of the upcoming payment. If this e-mail notification is unwanted, you can opt out of this feature via Interactive.

When utilizing the AutoPay feature:

• If a payroll reporter reports more payroll than estimated, the balance due will be drafted in two payments: the estimate will be drafted 30 days after it is billed, and the additional premium drafted 30 days after it is reported.
• If your payroll reporter reports less payroll than estimated, the net amount owed will be drafted 30 days after the estimate is billed.

With the new system, eCheck is still available with no extra charge. Visa, Mastercard, and American Express are all accepted with an 2.77% processing fee.

With payroll reporting, you may see a zero balance as payoff will display as zero until fully reported.