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Dionne Patterson
As a member of LWCC’s claims department, Dionne Patterson’s concern for those affected by workplace accidents showcases precisely what it means to be Louisiana Loyal. Her willingness to go above and beyond so that injured workers receive the care they need to return to their jobs and a meaningful life is at the heart of LWCC’s purpose of helping Louisiana thrive.
Claims Technical Specialist
In her role, Dionne focuses on the big picture for the claims department, making certain the claims systems work efficiently for the LWCC team and ensuring compliance with regulatory entities. Prior to her current function, Dionne’s position focused on timely investigations. As a result, she understands that recovering from a workplace injury is stressful and works to ensure that the claims team has the support needed to make access to care for an injured worker easier.
“There is a genuine spirit of cooperation and shared ambition within the department,” says Dionne. “Everyone brings their talents, experience, determination, and commitment to hard work to the table to build that exceptional customer experience for the injured worker, policyholder, and agent.”
Providing Unparalleled Care to Injured Workers
There are many ways to be Louisiana Loyal. For Dionne Patterson and the LWCC claims department, that comes in the form of helping injured workers get back to work and their lives as quickly and as safely as possible. Since opening in 1992, LWCC’s talented team of specialists has assisted with over 186,000 injuries, and that commitment to Louisiana’s workers remains strong today.
“LWCC continues to promote the importance of a safe workplace. But, if an injury does occur, we’ll be there to provide fast, quality claims management to ensure the employee receives the best possible medical care and the ability to return to work as quickly as possible,” says Dionne.
Improving the Customer Experience
Collaboration has been key for the Claims Department as they recently expanded their scope of services to improve the customer experience. Innovations in stakeholder-facing systems have helped improve communications and payments, and demonstrate the department’s dedication to excellence in every aspect of the life of a claim.
